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Rogers - Canada's evil mega-corp for cable and internet uses Yahoo for email. For some reason, Yahoo has decided that half of my best friend's email is spam.

The attitude of Rogers's tech support department is "we don't control Yahoo". So, apparently I'm paying rather large internet fees for them to do nothing at all. I understand better providers have these handy little whitelists which could easily avoid this problem. Not with Rogers/Yahoo.

Rogers provided me with a contact number for Yahoo. Yahoo's voicemail said they refuse to discuss any such issues. Then, Rogers suggested my friend fill in a Yahoo form as if she were a business requesting special access.

This seems an incredible amount of hassle just to allow my friend to email me as she chooses.

There may be people wondering whether they should go with Bell or Rogers. I'm posting this to let them know about a problem which would have caused me to sign up with Bell if I had known in advance.

Rogers also screwed up my cable bill last week. So, I'm not in the best mood with them at the moment.

Date: 2010-07-19 05:01 pm (UTC)
From: [identity profile] rusty-armour.livejournal.com
I can't stand Rogers. I have my cable package with them, but I refuse to sign up for anything else. My main beef with them is that they send sales representatives to my building at least twice a year. The Rogers representative used to set up at a table in the lobby, but then the Rogers representative began to go door-to-door. The first time it happened, the guy cornered me at the elevator on the ground floor. When I told him very firmly that I didn't want to change my cable package, he said he would make a note of it and not come to my door. What happens about half an hour later? There's a frickin' knock at my door. The second time it happened, there were two sales representatives and, with my usual bad timing, I got off the elevator on my floor just as they were heading for my door. I was already in a foul mood, so I made no effort to be polite to them when they harrassed me. The younger of the two women was shooting me really cold looks by the end of our exchange. I stared back at her and thought, Same to you, bitch.

Fortunately, I don't think any representatives came around last time Rogers was in the building, unless I was out at the time. I wouldn't be surprised if people complained because I know I'm not the only one who had issues with them.

I hope you're able to sort out your own problems with Rogers. I would send a letter of complaint if you don't receive the service you deserve.

Date: 2010-07-19 05:38 pm (UTC)
From: [identity profile] puckrobin.livejournal.com
I don't trust the door-to-door sign ups. Some years ago, I worked for a company that contracted people who worked on commission to sign people up. Often, they'd sign for just one service, and the enterprising door-to-door salesperson would just check the boxes for the other services so they'd get a commission. Everyday, I heard the guy next to me ask "do you have a contract with us"? And quite often, they didn't. Sometimes the door-to-door people just looked at house-ownership records and signed dead people up.

I recently upgraded to HD with Rogers, and found my first bill was higher than promised. I was then told that the rates were going up and the agent who signed me up obviously forgot. I pointed out their price quoted online was lower than what they were billing me for. And said that they would have to do something or I'd drop all my services and complain as loudly as possible. And added that I was a customer for over 13 years. (Admittedly, as they are a monopoly for cable service, that just means I've lived in Toronto for a long time.)

They ended up giving me an added "discount" to match the price I was originally quoted and threw in my HD-decoder free for a year.

The next day, this email crap happened.

That said, Bell has given me grief for their phone services. And part of the reason I went with Rogers for the internet is I thought "time to let the other company piss me off for a while".

Date: 2010-07-20 12:05 pm (UTC)
From: [identity profile] alysscarlet.livejournal.com
That is incredibly frustrating! But I fear it isn't unique to this company but a widespread problem. Everything is too complicated and no one wants to take responsibility.

And yes, I never sign up to anything from a doorstep salesman. If their offer is so great, it will stand up to me considering it in my own time and looking on the internet, thanks.

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