Rogers Internet - hard to deal with....

[puckrobin]

Rogers - Canada's evil mega-corp for cable and internet uses Yahoo for email. For some reason, Yahoo has decided that half of my best friend's email is spam.

The attitude of Rogers's tech support department is "we don't control Yahoo". So, apparently I'm paying rather large internet fees for them to do nothing at all. I understand better providers have these handy little whitelists which could easily avoid this problem. Not with Rogers/Yahoo.

Rogers provided me with a contact number for Yahoo. Yahoo's voicemail said they refuse to discuss any such issues. Then, Rogers suggested my friend fill in a Yahoo form as if she were a business requesting special access.

This seems an incredible amount of hassle just to allow my friend to email me as she chooses.

There may be people wondering whether they should go with Bell or Rogers. I'm posting this to let them know about a problem which would have caused me to sign up with Bell if I had known in advance.

Rogers also screwed up my cable bill last week. So, I'm not in the best mood with them at the moment.

Comments

[puckrobin.livejournal.com]

I don't trust the door-to-door sign ups. Some years ago, I worked for a company that contracted people who worked on commission to sign people up. Often, they'd sign for just one service, and the enterprising door-to-door salesperson would just check the boxes for the other services so they'd get a commission. Everyday, I heard the guy next to me ask "do you have a contract with us"? And quite often, they didn't. Sometimes the door-to-door people just looked at house-ownership records and signed dead people up.

I recently upgraded to HD with Rogers, and found my first bill was higher than promised. I was then told that the rates were going up and the agent who signed me up obviously forgot. I pointed out their price quoted online was lower than what they were billing me for. And said that they would have to do something or I'd drop all my services and complain as loudly as possible. And added that I was a customer for over 13 years. (Admittedly, as they are a monopoly for cable service, that just means I've lived in Toronto for a long time.)

They ended up giving me an added "discount" to match the price I was originally quoted and threw in my HD-decoder free for a year.

The next day, this email crap happened.

That said, Bell has given me grief for their phone services. And part of the reason I went with Rogers for the internet is I thought "time to let the other company piss me off for a while".